How may we assist you?
If you do not find the assistance you need here, please contact us with your questions.
Most of the carriers we represent offer online services. If online services are not available you can also find the direct dial customer service numbers.
Below you will find information for filing claims, forms for reporting losses, certificate of insurance requests, and other requests and checklists to help provide you with a better and more efficient service.
The information needed will depend on the type of claim you are reporting. Typically, however, you will need to provide the following information:
You should report your claim to the carrier as soon as possible, even if you don’t have all the necessary information. The faster you do so, the sooner they can start assisting you. Your claim professional will be contacting you throughout the claim process, so you will always have the opportunity to update information.
Shortly after reporting your loss, a claim professional will call you to discuss what will happen next and what your insurance policy covers. He or she will also answer any questions you have. For auto and property claims, the representative will usually set up a time to inspect the damage in person. Remember, your claim professional is there to be your guide throughout the claim process.
Every loss is different, so the length of time needed to settle a claim varies. The time it takes to inspect the damage and investigate the claim will determine the time needed to settle your claim. Your claim professional will help you through each step of the process and answer any questions you have about your claim.
The facts of the loss must be thoroughly reviewed to determine what happened and whether the loss is covered by your insurance policy. For damaged property or vehicles, this usually requires an in-person inspection. Once your claim professional determines whether the policy covers the loss, a check based on an approved estimate of the damage, either on the spot or soon afterward can be issued.