Preferred Insurance Services, Inc. is seeking energetic candidates for our Customer Service Representative position. This is an incredible opportunity for individuals looking to jumpstart a career in the insurance industry. As a Customer Service Representative, you will establish and develop positive business relationships with a wide variety of Preferred Insurance customers alongside our Commercial and Personal lines teams.

The ideal candidate will be customer-oriented with strong problem-solving and organizational skills. Must meet sales, service, and quality standards of the agency. This position is in our Fairfax, VA office.

What you will be doing:

Responsibilities

• Establish, develop, and support relationships with clients
• Provide prompt, accurate, and friendly customer service
• Respond to inquiries regarding insurance availability, eligibility, coverage, policy changes, claims submissions, and billing verification
• Become familiar with products, services, and systems of the company
• Contribute to agency success by promoting new business, cross-selling, and creating new initiatives
• Work with Account Managers to establish and meet quarterly marketing goals

Job Requirements

• Must have or acquire a Virginia State Property and Casualty license
• Customer-Service focused, prior experience a plus
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and Internet Browsers
• Confident self-starter who works well both independently and as part of a team to ensure seamless customer experience
• Strong analytical and problem-solving capabilities
• Must be able to work in a fast-paced environment and multi-task
• Strong organizational and time management skills

Why work here? At Preferred, we offer:

• Competitive salary
• Employer paid insurance benefits
• Paid time off
• Flex holiday
• Life and disability insurance
• 401(k)
• Casual dress code
• Office social events, Quarterly events
• Employee referral program
• On-site gym

Please send resumes to joelle@preferins.com

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