Commercial Lines Customer Service Representative – Fairfax, VA

Preferred Insurance Services, Inc. is seeking energetic candidates for our Customer Service Representative position. This is an incredible opportunity for individuals looking to jumpstart a career in the insurance industry. As a Customer Service Representative, you will establish and develop positive business relationships with a wide variety of Preferred Insurance customers alongside our Commercial and Personal lines teams.

The ideal candidate will be customer-oriented with strong problem-solving and organizational skills. Must meet sales, service, and quality standards of the agency. This position is in our Fairfax, VA office.

What you will be doing:


  • Establish, develop, and support relationships with clients
  • Provide prompt, accurate, and friendly customer service
  • Respond to inquiries regarding insurance availability, eligibility, coverage, policy changes, claims submissions, and billing verification
  • Become familiar with products, services, and systems of the company
  • Contribute to agency success by promoting new business, cross-selling, and creating new initiatives
  • Work with Account Managers to establish and meet quarterly marketing goals

Job Requirements

  • Must have or acquire a Virginia State Property and Casualty license
  • Customer-Service focused, prior experience a plus
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office and Internet Browsers
  • Confident self-starter who works well both independently and as part of a team to ensure seamless customer experience
  • Strong analytical and problem-solving capabilities
  • Must be able to work in a fast-paced environment and multi-task
  • Strong organizational and time management skills

Why work here? At Preferred, we offer:

  • Competitive salary
  • Employer paid insurance benefits
  • Paid time off
  • Flex holiday
  • Life and disability insurance
  • 401(k)
  • Casual dress code
  • Office social events, Quarterly events
  • Employee referral program
  • On-site gym

Please send resumes to: 

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