Commercial Lines Customer Service Representative – Fairfax, VA
Preferred Insurance Services, Inc. is seeking energetic candidates for our Customer Service Representative position. This is an incredible opportunity for individuals looking to jumpstart a career in the insurance industry. As a Customer Service Representative, you will establish and develop positive business relationships with a wide variety of Preferred Insurance customers alongside our Commercial and Personal lines teams.
The ideal candidate will be customer-oriented with strong problem-solving and organizational skills. Must meet sales, service, and quality standards of the agency. This position is in our Fairfax, VA office.
What you will be doing:
Responsibilities
- Establish, develop, and support relationships with clients
- Provide prompt, accurate, and friendly customer service
- Respond to inquiries regarding insurance availability, eligibility, coverage, policy changes, claims submissions, and billing verification
- Become familiar with products, services, and systems of the company
- Contribute to agency success by promoting new business, cross-selling, and creating new initiatives
- Work with Account Managers to establish and meet quarterly marketing goals
Job Requirements
- Must have or acquire a Virginia State Property and Casualty license
- Customer-Service focused, prior experience a plus
- Excellent verbal and written communication skills
- Proficient in Microsoft Office and Internet Browsers
- Confident self-starter who works well both independently and as part of a team to ensure seamless customer experience
- Strong analytical and problem-solving capabilities
- Must be able to work in a fast-paced environment and multi-task
- Strong organizational and time management skills
Why work here? At Preferred, we offer:
- Competitive salary
- Employer paid insurance benefits
- Paid time off
- Flex holiday
- Life and disability insurance
- 401(k)
- Casual dress code
- Office social events, Quarterly events
- Employee referral program
- On-site gym
Please send resumes to: admin@preferins.com
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