For more than 60 years, Singleton Electric Company has provided commercial electrical work for large government buildings, water treatment plants, and sewage treatment facilities. Founded by Jack Singleton’s father in the late 1950s, the company has remained family-led for decades. Jack took over the business in 1975 and has guided it through changing markets, shifting construction trends, and the everyday challenges of running a complex contracting operation.
The Challenge: Rising Costs and Uncertainty
Before working with Preferred Insurance, insurance was a constant source of frustration. Like many business owners, Jack was concerned about rising costs, especially workers’ compensation. Over the years, he had worked with several insurance agents, but the pattern often felt the same: a competitive price at the beginning, followed by sharp increases later.
That approach made insurance feel unpredictable and difficult to trust. Jack did not want to spend his time second guessing whether his coverage was being handled fairly. He needed an advisor who understood the business, explained the process, and stayed focused on the long term.
The Solution: An Advisor Focused on the Long Haul
Singleton Electric began working with Preferred Insurance and Pat Sullivan several decades ago. What stood out to Jack was not just the coverage placement, but the relationship. Early in the partnership, Jack remembers being surprised when his workers’ compensation costs actually went down. That moment stayed with him because it was so different from his previous experiences.
Rather than chasing a quick win, Preferred approached the relationship with a long-term mindset. Pat helped Singleton Electric better understand key insurance issues, including the company’s experience modification factor, when to shop coverage, and when it made sense to stay the course.
The Result: Simpler, More Predictable Insurance
For Jack, the biggest benefit has been peace of mind. Insurance is still affected by claims, market conditions, and broader economic trends, but working with Preferred has made the process easier and more predictable. He knows the Preferred team is paying attention. Most importantly, he knows he has someone who will be there should a problem arise.
A Relationship That Lasts
After nearly 30 years, the relationship has become more than transactional. Jack describes Pat as honest, dependable, and committed. His recommendation to another business owner is simple: Preferred will stay with you, stay on top of the details, and not desert you when you need help.
