For restaurant operators, risk is part of the business. From employee issues and facility concerns to business interruption, cyber fraud, liability claims, and evolving industry exposures, restaurant groups need more than a standard insurance package. They need guidance from a team that understands the realities of food service.
That is one reason Dan Tufts, chief operating officer for Buffalo Wing Factory, values the relationship with Preferred Insurance Services.
Why Restaurant Experience Matters
Preferred has served as Buffalo Wing Factory’s insurance broker for nine years. Although the company’s previous brokerage provided coverage, Dan said Preferred’s restaurant experience made a meaningful difference.
“What we found is that Preferred had extensive restaurant experience,” he said. “That certainly helped in shaping and molding how our suite of coverages developed and has evolved.”
For Dan, that industry knowledge has been one of the most important benefits of the relationship. Restaurant operators face a wide range of risks, and those risks continue to change. Preferred has helped the company evaluate both standard restaurant coverages, like business interruption, and newer concerns, including computer fraud, network fraud, and scams.
“As a restaurant client, I feel pretty safe and protected,” Dan said.
Responsive Support When It Matters
Just as important, Dan said the Preferred team is responsive when he needs support. Whether he is requesting a certificate of insurance for a landlord, asking a policy question, or seeking guidance about whether to pursue a claim, he knows his request will be handled quickly.
“My interactions with the team at Preferred have always been super prompt and quick to resolve what I need,” he said.
That consistency has made a practical difference in his day-to-day work. “When I’m juggling a bunch of things and my bandwidth is fairly stressed, it’s nice to be able to shoot off an email and know that it gets resolved promptly,” Dan said.
A Trusted Partner for Restaurant Owners
When asked what he would say to another restaurant owner considering Preferred, Dan pointed to the team’s knowledge, service, and advocacy.
“They know restaurants. They know what you need,” he said. “They’re not going to pressure you this way or that. They’re going to provide options. They’re going to be advocates for your bottom line and advocates for relief if you do have a claim.”
For restaurant and food service businesses, the right insurance partner does more than place coverage. Preferred helps clients understand their risks, evaluate their options, and feel supported when questions or claims arise. “Their support is fantastic,” Dan said.
