NV Roofing is a full-service exterior building envelope contractor serving multifamily communities, commercial properties, and government clients. The company specializes in roofing, siding, gutters, windows, doors, inspections, maintenance, and roof coatings.
With approximately 45–55 employees and a trusted network of subcontractor partners, NV Roofing manages complex construction projects while also operating a large service department dedicated to maintenance and leak repairs. In an industry where risk is part of the job, having the right insurance partner isn’t just important—it’s essential.
The Challenge
For years, NV Roofing worked with a large insurance firm that had acquired their previous provider. Over time, the company began feeling the strain of rising insurance costs and increasingly rigid processes.
“We had been very relationship-driven and hadn’t price-checked our insurance in a long time. But eventually the costs started getting out of control,” said Paul R. Dow, President, Commercial Services at NV Roofing. The team knew it was time to explore other options.
A Refreshing Change
When NV Roofing was introduced to Preferred Insurance, the difference was clear almost immediately. “Preferred came in and wowed us with what they could offer and the pricing that came back,” Dow said.
But what stood out even more was the level of service and practical guidance the Preferred team provided. “They give us good advice and point us in the right direction so we can make good decisions,” Dow explained.
Support That Makes Operations Easier
For Carolina Santos, Vice President of Operations at NV Roofing, the operational improvements were immediately noticeable. “I use the online Preferred On Demand platform a lot. Having everything at my fingertips—especially certificates of insurance and documentation—is extremely helpful,” Santos said.
The Preferred team also helped NV Roofing strengthen its safety efforts by providing training opportunities, including defensive driving programs for employees. “They’ve helped drive our focus on safety, and we’ve seen a major decrease in workers’ comp and injury claims,” Santos added.
The Result
Today, NV Roofing views Preferred Insurance as more than a provider—they see them as a trusted partner. “You make the insurance process—which can be stressful—simple and easy,” Santos said.
For NV Roofing, the relationship delivers what every growing construction company needs: competitive pricing, responsive service, and a partner who understands the realities of the construction industry.
